Refund & Return Policy
I. Basic Information: No Physical Shipping
All products in our store are digital game guide virtual materials. There are no physical packages, no courier delivery required — the entire process is fully electronic. Shipping is permanently free across the entire site, and no logistics or delivery fees will be incurred with any order.
II. Order Delivery Rules
Automatic Instant Delivery (95% of orders)
Automatic delivery within 1–15 minutes after payment verification. The system sends an email with an encrypted download link / online reading access to your order email, while permanent access is also retained in the My Orders section of your member center.
Includes: Complete guide files, supporting save files, illustrated maps, video tutorial decompression passwords, and update notification channels.
Manual Review Delay Scenarios (up to 24 hours)
The following orders require manual verification — delivery time will be extended, and rush-order refunds are not supported:
Large bulk purchases / multi-guide combination orders
Payment channel risk control interception (Stripe/PayPal abnormal orders)
Email reception issues / overseas niche email providers blocking messages
Regional payment restrictions / duplicate charge order verification
Process for Not Receiving Delivery Email
① Check spam, promotion, and subscription folders;
② Log in to the website member backend → My Orders to manually obtain the link;
③ Contact customer service with your order number + payment email, and the full set of resources will be resent within 12 hours.
III. File Permissions & Usage Period
Download links are permanently valid with unlimited downloads; guide updates include free reissue of new versions.
Resale, public sharing, or split distribution of guide files is strictly prohibited. Violators will have access permanently revoked without after-sales support.
Links are bound exclusively to the order email / account and cannot be transferred across accounts.
IV. Custom Guide Delivery (Paid Custom Walkthrough / Guide-Finding Service)
For custom products, please communicate with customer service to confirm requirements and review sample drafts before placing an order. Final delivery takes 1–3 business days, and a preview will be provided for verification before final delivery.
V. Regional Delivery Restrictions
Some games are subject to regional copyright restrictions by the publisher, and corresponding game guides cannot be purchased in certain regions. Regional sales restriction notices will be clearly marked on product pages before ordering. Accidental purchases will be handled according to the return and refund policy.
About This Policy
Virtual goods have no physical returns. Only limited refund scenarios are established, balancing EU/US consumer regulations (EU 14-day withdrawal right) with seller risk control — to reduce the risk of fraudulent chargebacks and abuse. This is a standard template commonly used by overseas digital content platforms.